Frequently Asked Questions about GeKI

GeKI (Municipality AI) is an AI solution specifically developed for the public sector by AI-Buddy. It enables municipalities to automate and improve their citizen communication via citizen portal, citizen chat and citizen phone.

GeKI is specifically developed for the requirements of the public sector. It considers GDPR compliance, administrative structures, multilingual communication and the special needs of citizens and municipal employees.

Yes. Hosting in the EU, GDPR-compliant, optionally in Switzerland, in Germany or in your regional data centre. We sign a data processing agreement with you and disclose the data processing transparently.

GeKI is suitable for municipalities of all sizes - from small municipalities with a few thousand inhabitants to large cities. The solution automatically scales with your requirements.

GeKI uses current models from OpenAI, Google, Anthropic and WeberCloud. The selection is made automatically based on the type of inquiry for optimal results.

GeKI can be seamlessly integrated into existing citizen portals, websites and telephone systems. We offer APIs, widgets and direct integrations for the most common systems.

All data transmissions are made via encrypted connections (TLS). Hosting in the EU, GDPR-compliant, optionally in Switzerland, in Germany or in your regional data centre.

GeKI runs on redundant cloud infrastructure with automatic failover mechanisms and is available around the clock.

GeKI supports 12 languages including German, English, French, Spanish, Italian, Turkish, Arabic and more. Language recognition is automatic.

Yes, GeKI is available 24/7. Citizens can ask questions around the clock and receive immediate answers. Complex inquiries are documented and forwarded to responsible employees.

GeKI can be integrated directly into your existing citizen portal as a chat widget. It automatically adapts to your website design and provides a seamless user experience.

Yes, GeKI can automatically schedule appointments if your calendar system is integrated. Citizens receive confirmations by email or SMS.

GeKI automatically answers frequent questions and only forwards complex inquiries to employees. This noticeably relieves your team of routine inquiries.

The knowledge base can be maintained by uploading documents, integrating with SharePoint or direct input. GeKI continuously learns from new information.

GeKI offers detailed analyses on citizen inquiries, popular topics, response times and satisfaction. These help optimize administrative processes.

Yes, GeKI can be configured for different departments. Each department can have its own knowledge base and specific responses.

Costs are based on the number of conversations and selected features. We offer transparent prices without hidden costs. Contact us for an individual quote.

Yes, we offer a 14-day free trial period without credit card. You can try all features and test GeKI in your environment.

We offer flexible contract terms from monthly to annual. There is no minimum term and you can cancel at any time.

Yes, we offer special conditions for the public sector. Contact us for information about our public sector prices.

We offer comprehensive support including setup, training and continuous care. Our support team is specifically trained for the public sector.

Yes, we offer comprehensive training for your employees, both online and on-site. This includes operating GeKI and optimizing citizen communication.

Basic implementation can be completed within 2-4 weeks. Full adaptation to your specific requirements usually takes 4-8 weeks.

Yes, we provide comprehensive documentation and step-by-step guides. Additionally, we offer personal support during setup.