Digital front desk
Every call gets answered
Around the clock, no phone menu: every call becomes a case with an owner and a deadline.
- Callbacks with owner and deadline
- Books appointments, confirms by email
- Overdue callbacks escalate automatically
At a glance
- Channels
- phone, WhatsApp on the same number, Outlook add-in
- Handover
- transfer to your team, outside service hours an announcement or a message
- Retention
- as you set it, optionally deleting the transcript after 24 hours
- Billing
- voice minutes from your plan's quota
- Hosting
- Hosting in the EU, GDPR-compliant, optionally in Switzerland, in Germany or in your regional data centre
As of
See it in action
- 00:00Call answered. "Good afternoon, this is the digital assistant of Muster AG."
- 00:14Request understood: callback about the quote.
- 00:41Name, number and time window captured.
- 00:58Case created, confirmation given to the caller.
Sample data
New casefrom call · automatic
- Caller
- Martin Brunner · 079 ••• •• 08
- Request
- Question about the window quote
- Assigned to
- Sales · S. Meier
- Callback by
- today, 4:00 pm
CallbackTranscript linked
How it works
- 01
Choose a kit
Pick the starter kit for SMEs or law firms.
- 02
Number and hours
Set the number, service hours, people and appointment types.
- 03
Receive cases
Every call lands as a callback or message in your “Today” view.
Works well with
Industries
Pricing
Billed via voice minutes from your plan's quota. Quotas per plan size are listed on the pricing page.
See quotas per planTrust
Your data. Your rules.
You decide what the AI sees, may do and costs.
Hosting in the EU
GDPR-compliant. Optionally in Switzerland, in Germany or in your regional data centre. Your data does not train any AI.
Permissions all the way into chat
If someone may not see it, the AI will not answer it either.
Usage under control
Live usage per model and person, token limit per person.
Human in control
Sensitive steps only run with approval. Every run is traceable.
Frequently asked questions
Yes, to the targets you define. Outside service hours it transfers, plays an announcement or takes a message.
Yes, based on the appointment types you set. The caller gets a confirmation by email or WhatsApp.
As long as you set it. The “Do not store case details” mode can delete the transcript after 24 hours.
The call then ends with an announcement instead of taking a message. You get a warning at 80 percent.
You request the number with the starter kit and we set it up for you.