Citizen portal, citizen chat and citizen phone line from a single knowledge base, plus an AI for your staff that accesses internal files only with their permissions and prepares decisions, minutes and letters.
Citizen service on the outside, relief for your administration on the inside, both from the same knowledge base.
One point of access to your administration: around the clock, in plain language and in the channel of their choice.
An assistant that uses internal files true to permissions and prepares routine documents. You keep the decision.
One platform, one knowledge base: citizen service outside, workload relief inside.
Only substantiable statements: sober and verifiable for data protection, procurement and the staff council.
Processing on Microsoft Azure, encrypted transmission (TLS). Hosting in the EU, GDPR-compliant, optionally in Switzerland, in Germany or in your regional data centre.
A data processing agreement under Art. 28 GDPR contractually governs the processing of your data.
The assistant is labelled as AI: citizens always know they are talking to an AI.
Readable aloud, keyboard-operable and in plain language: accessibility is our design goal from the start.
GeKI takes over routine requests and groundwork so your staff can focus on the cases that need people. The decision stays with your team.
It answers general questions. GeKI knows your municipality and also works internally.
| Feature | 115 chatbot | GeKI |
|---|---|---|
| General web FAQ | Included | Included |
| Knowledge from your municipal website & your documents | Not included | Included |
| Citizen phone line | Not included | Included |
| Languages | DE / EN / FR | 12 languages |
| Appointment booking | Not included | Included |
| Internal administration assistant | Not included | Included |
| Document drafting | Not included | Included |
As of July 2026, feature scope per the 115 network. Without guarantee; the 115 feature scope may change.
Six examples of how GeKI takes in citizen requests across all channels and relieves your departments.
In the evening a citizen asks in the chat which documents she needs for a new ID card and books an appointment right away. For re-registration she receives the matching checklist in her language.
A couple calls to ask about the steps for getting married. GeKI explains the documents and deadlines and forwards the open points as a note to the registry office.
A property owner asks in the portal which documents his building application requires. GeKI answers from your municipality's information sheets and points to the responsible case handler.
A resident reports a broken street lamp via the chat. GeKI captures the location and description and creates a structured report for the public order office.
Parents ask about registration deadlines for daycare. GeKI answers the most common questions around the clock and refers to the responsible office when needed.
Guests ask about events and opening hours. GeKI gives up-to-date information in the language of the enquirer, even at weekends.
From an after-hours call to a finished note for the case handler.
A citizen calls after office hours. GeKI takes the call.
GeKI answers from your municipality's knowledge, in the caller's language.
For the open request, GeKI books an appointment at the citizen office directly.
A structured call note lands as a document with the responsible office.
For meetings, minutes and recurring processes.
One plan in the right size, all prices on one page.
plus VAT
See pricingDepending on the federal state, the annual cost is often below the direct-award thresholds, so procurement without a tender is often possible. Please check the local value thresholds that apply to your municipality.
Implementation typically within 2 to 4 weeks.
Start on special terms and help shape GeKI, in return for approving a joint case study.
From a live demo to going live: guided and without an IT project.
Live demo or trial access: you experience GeKI with the model municipality and with your own questions.
We connect your municipal website and your documents, for answers from your own knowledge.
The widget goes into the citizen portal, with the citizen phone line added optionally.
Typically ready to go within 2 to 4 weeks.
Answered briefly and honestly: all further questions are in the detailed FAQ.
Start today and experience how AI-Buddy transforms your customer communication.
No credit card required • Setup in under 5 minutes • GDPR compliant
One plan in the right size, from €400 per month.
plus VAT
See pricing