Privacy Policy

1. Introduction

We take the protection of your personal data very seriously. This privacy policy informs you about the type, scope and purpose of the processing of personal data by TiBaTec GmbH (hereinafter "we", "us" or "our") in the context of using our website and our services.

If you have questions about data protection, you can contact us at any time.

2. Data Controller

3. Data Collection

We collect and process the following categories of personal data:

• Account data (name, email address, password)
• Usage data (logins, features you use)
• Technical data (IP address, browser type, device information)
• Communication data (chat histories, call recordings)
• Payment data (via our payment service provider Stripe)

4. Purpose of Processing

We process your personal data for the following purposes:

• Provision and improvement of our services
• Communication with you regarding our services
• Billing and payment processing
• Analysis and improvement of user experience
• Fulfillment of legal obligations

5. Legal Basis

The processing of your personal data is based on the following legal bases:

• Performance of a contract (Art. 6 para. 1 lit. b GDPR)
• Your consent (Art. 6 para. 1 lit. a GDPR)
• Fulfillment of legal obligations (Art. 6 para. 1 lit. c GDPR)
• Legitimate interests (Art. 6 para. 1 lit. f GDPR)

6. Storage Duration

We store your personal data only as long as necessary for the respective purposes or as required by law.

Your data is processed and stored exclusively in data centers within the European Union.

After termination of the contractual relationship, your data will be deleted unless legal retention obligations apply. As a rule, the retention period is 10 years after the end of the contract for tax-relevant data.

7. Data Sharing

We only share your personal data with the following recipients:

• Service providers who support us in providing our services (e.g. hosting, maintenance)
• Payment service providers (Stripe) for payment processing
• Analytics service providers to improve our services (only in anonymized form)
• Authorities, if required by law

We do not sell your data to third parties.

8. Your Rights

You have the following rights regarding your personal data:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)
• Withdrawal of consent (Art. 7 para. 3 GDPR)
• Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

To exercise your rights, please contact us at info@ai-buddy.net.

9. Cookies and Tracking

We use cookies and similar technologies to operate and improve our website.

We use both necessary cookies (for website functionality) and analytics cookies (to improve our services).

You can manage cookies in your browser settings. Please note that disabling cookies may affect the functionality of our website.

10. Data Security

We employ technical and organizational measures to protect your data:

• Encryption of data transmissions (SSL/TLS)
• Access controls and authentication
• Regular security monitoring
• Regular data backups

11. Children's Privacy

Our services are not directed to persons under 16 years of age. We do not knowingly collect personal data from children under 16 years of age.

12. Changes to Privacy Policy

We reserve the right to adapt this privacy policy to reflect changed legal situations or changes to our services. The current version is always available on this page.

13. Contact

If you have questions about data protection, you can contact us at any time: