Contact memory: persona per contact and contact card in the reply draft
From your communication a persona emerges for each contact with salutation, tone and open points. When replying in Outlook the agent uses this contact card.
- Persona per contact Salutation, closing, tone and relationship roles, kept separately for each user.
- Learns from corrections Edits to the draft and feedback flow back, your own adjustments take precedence.
- Contacts page in the portal Persona, history, facts and addresses of your own contacts.